SHIPPING COVERAGE AND RATES

Shipping charges are calculated automatically at checkout based on delivery location and the size/weight of the purchased products. All orders ship from our facility in Castlegar, British Columbia, Canada.

PROCESSING AND TRANSIT TIMES

Order Processing: Orders are typically processed within 1-2 business day during our operating schedule of Monday through Friday, 9AM to 5PM Pacific Standard Time.

Standard Transit Times:

• West Coast Canada: typically within 1-3 business days after processing.
• East Coast Canada: typically within 3-5 business days after processing.
• United States: typically within 3-7 business days after processing, subject to customs clearance times which are beyond our control.
• International: typically within 7-14 business days after processing, subject to customs clearance times which are beyond our control.

Express Transit Times: Express shipping options are available for urgent orders with significantly reduced transit times. For specific express delivery timeframes to your location, please review available options during the checkout process or contact [email protected].

*Processing and transit times exclude weekends and statutory holidays observed in British Columbia, Canada.

SHIPPING CARRIERS AND METHODS

Apex Botanicals utilizes multiple shipping carriers including Canada Post, UPS, Purolator, ICS, Canpar, FedEx, and DHL to ensure reliable delivery. Carrier selection is based on optimal cost and delivery speed for your specific location.

Carrier Transfers: Packages clearing United States or International customs may be transferred to additional carriers for final delivery. This transfer process is standard procedure and does not indicate shipping delays or problems.

Post Office Boxes: PO Box delivery is available. Enter your PO Box information in address line two during checkout to ensure proper delivery.

PACKAGE PICKUP AND RETURN TO SENDER

Pickup Responsibility: Customers are responsible for retrieving packages from carrier pickup locations, including post offices, shipping depots, and parcel lockers, within the timeframe specified by the shipping carrier. Failure to collect packages within the carrier’s designated pickup period will result in packages being returned to Apex Botanicals.

Tracking and Notifications: Apex Botanicals provides tracking information via email confirmation within the customer Account Dashboard upon shipment. While we make every effort to monitor package status and notify customers of delivery attempts or pickup requirements, customers are ultimately responsible for monitoring their tracking information and collecting packages promptly.

Carrier Notifications: Shipping carriers typically provide pickup notifications through delivery attempt notices, email notifications, or phone calls. Customers should respond promptly to carrier pickup notifications to avoid package returns.

Returned Package Processing: Packages returned to Apex Botanicals due to non-pickup will be held for fourteen (14) days. During this period, customers may request reshipment to the same address or provide an alternative delivery address.

Reshipment Fees: Customers requesting reshipment of returned packages must pay additional shipping charges equal to the original shipping cost, or in the case of free shipping at time of purchase, the standard shipping rate.

Refund Option: Customers may alternatively request a refund for returned packages. Refunds will include the product purchase price minus original shipping costs and any return fees charged by the shipping carrier.

FREE SHIPPING ELIGIBILITY

Promotional Free Shipping Thresholds: During special promotions or sales events, free shipping thresholds vary. Promotional thresholds will be clearly displayed on the website homepage, product pages, and checkout process during active promotion periods.

Threshold Calculation: Free shipping eligibility is calculated based on the subtotal of eligible products before taxes, shipping charges, and any applicable discounts. Gift cards, shipping insurance, and express shipping upgrades do not count toward free shipping thresholds.

International Orders: Free shipping thresholds do not apply to international orders outside Canada and the United States. All international orders are subject to standard international shipping rates regardless of order value.

Automatic Application: Free shipping discounts are automatically applied at checkout when order requirements are met. No coupon codes are required for standard free shipping qualification.

Order Modifications: If order modifications after purchase result in a total below the free shipping threshold, standard shipping charges will be applied to the revised order total.

INSURANCE AND LIABILITY

Package Insurance: High-value orders may require additional insurance coverage during transit. We will contact customers before adding insurance charges, and customers may decline coverage at their own risk.

Delivery Responsibility: Apex Botanicals is responsible for packages until confirmed delivered to the specified address. Customers are responsible for providing accurate delivery addresses and receiving packages at the delivery location.

CUSTOMS AND INTERNATIONAL CONSIDERATIONS

International Customs: International customers are responsible for all customs duties, taxes, and clearance fees imposed by their country’s customs authorities. These charges are separate from our shipping fees.

Customs Delays: Shipping times may be extended due to customs processing, which is beyond Apex Botanicals control. We cannot guarantee delivery times for international orders due to variable customs processing.

Customs Refusal: If international customs authorities refuse or return packages, customers may receive full refunds minus shipping costs and return fees, or choose reshipment upon payment of additional shipping charges.

INVENTORY AND BACKORDER PROCEDURES

Occasionally, high-demand items may experience temporary stock shortages. While we do our best to ensure we do not sell products that we do not have, it can happen.

If an item you have ordered is not available you will be contacted within 3 business days to provide estimated restock dates and shipping timelines. Customers may choose to wait for backordered items, receive partial shipments of available items, or cancel backordered items for refund.

*For shipping questions, tracking assistance, or special delivery requirements, contact [email protected] with your order number and specific inquiry.