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Returns & Refunds

Unopened Product: We will gladly refund the purchase price of your unopened, returned product in full within thirty (30) days of the original purchase date. *Please contact us about your return prior to shipment.

Damaged Product: If your product arrives broken, pictures of the damaged package are required to process a refund. In the event the product was broken during shipment we will send you a replacement order, or refund your purchase price in full.

Undeliverable Orders: If a shipment is returned to Apex Botanicals as un-delivered, we will contact you and you will have the option to be refunded for the product (minus the original shipping fee) or we can reship the order to a new address after receiving an additional shipping fee.

Refused Orders: If a shipment is refused it will be returned to Apex Botanicals and an additional shipping fee will be charged to us upon receipt of the item. The exact cost of the fee will be unknown until that time. This return fee will be deducted from the total of the refund before it is issued, or will be added to your purchase if you wish for us to re-send the shipment. *If you refuse a shipment due to damage to the package, there will be no return fee charged.

*Please note:

  • Items for return must be sent back at the expense of the customer.
  • Unwanted items must be unopened with the safety seal fully intact for refunds to be issued. No exceptions.
  • Orders may be subject to a restocking fee.
  • Product sent back without pre-approval may not be refunded.
  • Custom Blended Tinctures are not eligible for return.
  • Apex Botanicals is not responsible for adverse reactions to our products (including but not limited to: temporary worsening of symptoms, rash, nausea, upset stomach, headaches, etc). Reaction to our products is NOT cause for a refund.
  • Apex Botanicals is not responsible for lost, stolen, undelivered items, or items refused by customs. If your package has not arrived in a timely fashion please contact us within 4 weeks and we will be happy to make a claim on your behalf with the carrier.

All refund / return requests should be sent to [email protected]. Please include your order number and a description of the reason for the desired refund / return. We will investigate, and evaluate the request. We will contact you before a replacement or refund is issued.

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Why do we collect this information? This information ensures any products recommendations our herbalists make are tailored specifically to your unique needs and concerns, and that all compounded herbs are dispensed in a safe manner.

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