GENERAL POLICY OVERVIEW

Apex Botanicals is committed to customer satisfaction while maintaining product safety and business sustainability. This policy outlines the specific conditions, timeframes, and procedures for all returns and refunds. All return requests must receive pre-approval before shipping items back to our facility.

RETURN ELIGIBILITY REQUIREMENTS

Qualifying Products for Return:

• Unopened products with intact safety seals purchased within thirty (30) days of delivery date
• Products damaged during shipping when reported within forty-eight (48) hours of delivery

Non-Qualifying Products for Return:

• Custom Blended Tinctures are final sale items with no return eligibility under any circumstances
• Opened products or products with broken safety seals cannot be returned for health and safety regulations
• Products purchased more than thirty (30) days from delivery date are not eligible for return
• Products showing signs of use, tampering, or customer damage are not eligible for return

DAMAGE CLAIMS REQUIREMENTS

Reporting Timeframe: All damage claims must be reported within forty-eight hours of confirmed delivery date. Claims reported after this timeframe fall outside standard policy and may be reviewed on a case-by-case basis at company discretion.

Required Documentation: Customers must provide clear photographs showing the damaged product, packaging materials, and shipping box.

Acceptable Damage Types: Broken glass containers, crushed packaging, leaking products, or products damaged by shipping carrier mishandling qualify for damage claims when properly documented and reported within the specified timeframe.

RETURN PROCESS PROCEDURES

1. Initial Contact: Contact [email protected] with your complete order number, detailed description of the return reason, and supporting photographs if applicable.
2. Pre-Approval: Our customer service team will review your request within one business day and provide specific return instructions, return authorization number, and shipping guidelines if your return qualifies under this policy.
3. Product Return: Ship approved returns using a trackable shipping method. Customer assumes responsibility for return shipping costs unless specified otherwise.
4. Processing: Upon receipt of returned items, we will inspect products within three (3) business days and process approved refunds or replacements within five (5) business days of inspection completion.

FEES AND CHARGES

Restocking Fees: Unopened product returns may be subject to a restocking fee up to fifteen (15%) percent of the product purchase price to cover handling and processing costs.

Return Shipping Costs: Customers are responsible for return shipping expenses unless otherwise specified.

Refused Shipment Fees: Shipments refused by customers will incur return fees charged by the shipping carrier. These fees will be deducted from any refund amount or added to reshipment costs if the customer requests redelivery.

SPECIAL CIRCUMSTANCES

Undelivered Orders: Orders returned as undeliverable will result in product refunds minus original shipping charges, or reshipment to a corrected address upon payment of additional shipping fees.

Lost or Stolen Packages: Apex Botanicals will assist customers in filing carrier claims for lost or stolen packages when reported within three (3) days of expected delivery date. Replacement or refund decisions depend on carrier claim outcomes.

International Shipments: Packages refused by international customs or returned due to customs issues will be eligible for refunds upon return to our facility. The refund amount will be the product purchase price minus original shipping costs and any return fees incurred by the shipping carrier. Apex Botanicals is not responsible for any customs duties, taxes, or clearance fees.

Adverse Reactions: Apex Botanicals is not responsible for adverse reactions to products including but not limited to temporary symptom worsening, skin reactions, digestive upset, or headaches. Product reactions do not qualify for refunds under this policy.

CONTACT INFORMATION AND FINAL PROVISIONS

All return and refund requests must be submitted to [email protected]. Apex Botanicals reserves the right to refuse returns that do not meet policy requirements or show evidence of misuse or tampering.

This policy may be updated periodically to reflect business needs and regulatory requirements.